In 2021 InsurePride (formerly the InterInsurance Network) approached The Victorian Pride Lobby to investigate the experiences of LGBTQIA+ customers when dealing with insurance and insurers across the industry. Working closely with the group to better understand LGBTQIA+ customer experiences with insurance providers and make actionable recommendations for change.

Our collaboration with the Victorian Pride Lobby has resulted in the ‘Worth the Risk’ Report which was officially launched in June 2022 and can be accessed via the Victorian Pride Lobby’s website here.

This Report will enable the Group to develop a roadmap to provide LGBTQIA+ customers with improved experiences and greater support, allowing our respective organisations within the insurance industry to work towards lasting change for LGBTQIA+ insurance customers and ensuring that everyone has fair access to the benefits and protections of insurance.

InsurePride will continue to work with and support its members, partnerships and affiliates into 2023 to build upon work already commenced to uplift processes, policies and customer experiences for our LGBTQIA+ community.

Media and industry activity on report

‘One in two LGBTQIA+ people report discrimination or exclusion in insurance‘ – ABC News, Thu 9 Jun 2022.

‘One in Two LGBT Australians Have Faced Discrimination in Insurance‘ – QNews, Thu 9 Jun 2022.

‘Offensive and outdated’: LGBTIQA+ Australians seek insurance reform‘ – Insurance Business News, Thu 9 Jun 2022.

‘LGBTIQA+ discrimination persists in the insurance industry, survey reveals‘ – Insurance Business Australia, Fri 10 Jun 2022.

‘Worth the Risk: What can be learned from LGBTIQA+ experiences with the insurance industry‘ – PRObono Australia, Tue 14 June 2022.

‘Worth the Risk — LGBTIQA+ experience with insurance providers‘ – The Australian and New Zealand Institute of Insurance and Finance (ANZIIF), Mon 27 Jun 2022.

‘Worth the Risk report: LGBTIQA discrimination in insurance‘ – Plan For Life Actuaries and Researchers, Tue 28 Jun 2022.